Processing returns and refunds
Handle customer returns efficiently
Last updated: February 7, 2024•6 min read
Returns & Refunds
Process customer returns and issue refunds quickly and accurately.
Processing a Return
- Go to POS → Returns
- Find the original sale
- Select items to return
- Enter return reason
- Choose refund method
- Complete return
Refund Methods
- Cash refund
- Card refund (to original card)
- Store credit
- Exchange for other products
Return Policies
Set up return policies in Settings to automate return rules and restrictions.